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Carol Franks

4.7
Rating 4.7
Farmers Insurance Agent in Tyler, TX
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Contact Info

Address

11980 Hwy 64 E
Ste B
Tyler, TX 75707
US

Get Directions

Phone Numbers

Office:
(903) 707-2102(903) 707-2102
Fax:
(903) 707-2104

Office Hours

Day of the WeekHours
Mon:8:30 AM - 5:30 PM
Tue:8:30 AM - 5:30 PM
Wed:8:30 AM - 5:30 PM
Thu:8:30 AM - 5:30 PM
Fri:8:30 AM - 5:30 PM
Sat:Closed
Sun:Closed
Evening and Weekend hours easily available by appointment
Contact me

Farmers Insurance Agent in Tyler, TX

Carol Mae Franks
CM Franks Insurance Agency LLC
About Me

4.7
Rating 4.7

Our Farmers Insurance® agency is born and bred in Texas, and we are proud to serve Tyler, TX and the surrounding areas. I bring over 10 years of insurance industry experience in helping people find the best coverage options for Auto, Home, Life, Business, Specialty Insurance, and more.

At The C M Franks Insurance Agency LLC, we take a professional and personable approach to our work. We are proud to be AAA rated in Customer Service, and we are deeply appreciative of our clientele. As a husband-wife team, we look forward to addressing your unique insurance needs.

We are actively involved in the Tyler community, and support our local schools, churches, and businesses. Our agency is located at the intersection of Hwy 64 East and Spur 248 (University Blvd.), across from Dairy Queen, next door to Subway. We look forward to welcoming you to the Farmers family!

Give me a call at (903) 707-2102 and I'll be happy to answer any questions you might have.

Languages Spoken: English

Years of Experience

I have over 10 years of experience as a Farmers Insurance agent.

Awards and Honors

Topper Club

Neighborhoods Served

East TX

Connect

Insurance Products Offered

Business Insurance
*To check background information of this investment professional, visit FINRA BrokerCheck.

Ask Me About:

"Rate" us on Facebook

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New baby? Getting married? Life Insurance can help you provide a financial safety net. Let’s discuss your life changes. Please call me.

PWS LD-01 10/17

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No two companies are exactly alike. That’s why you can build a customized Farmers business insurance policy with options that provide coverage for your specific needs and challenges.

We handle a wide range of business insurance policies and commercial quotes. Whether you work in a retail office (such as a doctor's or dentist's office), restaurant, beauty salon, or dry cleaners, we are happy to handle your commercial auto and workers' compensation policies, and more.

Call us today for more information.

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The personalized service that comes with your Farmers auto coverage might be the best recommendation for adding a Farmers homeowners policy to your insurance portfolio. When you purchase an additional policy, you might also qualify for a multi-line discount. Call me today for more information.

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On a motorcycle, you can experience the road as you want, without barriers or boundaries. With Farmers, you can choose the coverage you want, with potentially specialized options like coverage for accessories and trip interruptions. Call me today to learn more.

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Farmers has spent the last 60 years getting to know outdoor enthusiasts. From boats, personal watercraft and off-road vehicles to motor homes, travel trailers and 5th wheels, we have an array of specialized coverage options. Call me today for more information.

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Recent Reviews for Carol Franks

4.7
Rating 4.7
18 Customer Reviews
  • Rating 4.0
    Responded quickly to our request for quotes for our various Insurance coverage's.
    Presented the proposed coverage's in detail for our review, and went through them in detail to further explain them and answer questions.
    Response from Carol
    Thank you Donald! Our agency strives to ensure our customers are well informed about their insurance coverage options.
  • Rating 5.0
    Great experience.. answered all questions even helped me with getting everything up and going. I thank you for everything you have done for me..
    Response from Carol
    Thank you Deena!
  • Rating 3.0
    Every thing was fine, but I wish it could have been done all online. It was difficult to get in touch by phone when it could have all been email. Seems a little outdated.
    Response from Carol
    Hi Ryan, Sorry for your difficulty reaching us. We always return missed calls on the same day to inquire how we can assist you. Your policy documents were eSigned online, and we are here to help you with all your insurance needs in the future. Thank you for your business!
  • Rating 5.0
    We are very happy we chose this agency for our insurance needs. They are friendly , knowledgeable, and very helpful in answering all our concerns regarding coverage for our cars and home. We look forward to doing business with them. We highly recommend them !
    Response from Carol
    Hi Norman, thank you so much for recommending our agency. We always strive to exceed your expectations for Customer Service.
  • Rating 5.0
    We have been very pleased with the service given to us in purchasing insurance for our cars and home. Michael is very knowledgeable in explaining unfamiliar terminology regarding coverage and advising the advantages of having more or less coverage. He is aware of all qualifying discounts that would benefit us in premiums. He is easy to talk with and makes sure you understand what you are purchasing. He helped us with setting up our on line account. Very pleased with this company!
    Response from Carol
    Hi Norman, thank you so much for recommending our agency. We always strive to exceed your expectations for Customer Service.
  • Rating 5.0
    Carol is wonderful to work with and never pushes anything on you. She is truly there to help the customer. Thank you Carol for all you do!
    Response from Carol
    John, thank you for your kind words, and thank you for allowing me to earn your business. Customer Service is our #1 motto!
  • Rating 5.0
    Carol Franks is the bar which all American businesses should aspire to reach in customer service! She was diligent from start to finish in helping me to decide exactly which coverage and how much I needed, as well as patiently and promptly responding to my many questions. It is truly refreshing to encounter a business professional who actually perform their job duties to a very high standard of service!
    Response from Carol
    Thank you! Our agency really appreciates your feedback. We pride ourselves in being committed to personal service.
  • Rating 5.0
    Nice people to do business with
    Response from Carol
    Thank you for leaving a review. We appreciate your business.
  • Rating 5.0
    Great service
    Response from Carol
    Thank you! Customer Service is our #1 motto!
  • Rating 4.0
    prefer more detailed breakdown on quotes and competitive discounts to keep renewing overtime....
    Response from Carol
    I always offer & recommend a Farmers Friendly Review to discuss your policy coverage & discounts. Prior to your next renewal, please let me know a time & date we can meet. Thank you!
  • Rating 5.0
    It was a delight to work with Carol.
    Response from Carol
    Thank you for your business.
  • Rating 5.0
    Great customer service
    Response from Carol
    Camille,
    We appreciate your business.
    Thank you!
  • Rating 5.0
    I think you are doing a great job, but I have had more than a one time problem doing E mail signatures. Can I have my paperwork sent to me for my signature.
    Response from Carol
    Harry, I'll call you to go over eSignature.
    Thank you!
  • Rating 5.0
    I think the caller was Thomas he was great.
    Response from Carol
    Thank you!
  • Rating 5.0
    Carol was friendly, professional, informative, price sensitive, and gave us the best for our money on auto, homeowners, and antique insurance. It was a very pleasurable experience.
    Response from Carol
    Thank you!
  • Rating 5.0
    Excellent ! Professional, helpful, answered all my questions. Put me at ease about making this change.
    Response from Carol
    Thank you!
  • Rating 5.0
    All excellent ! Made 1 call, followed up with a E mail, that was it. Simple.
    Response from Carol
    Thank you!
  • Rating 5.0
    I love carol and her team would not go with no one else
    Response from Carol
    Thank you Nadalie!
Displaying 1 - 3 reviews of 18

My Hardworking Team

Photo of Michael Franks

Michael Franks

Co-Owner C M Franks Insurance Agency LLC

Phone :
(903) 707-2102(903) 707-2102